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Assessing your care & support needs

Personal to you

Use our Care Assessment Tool to determine the level of care needed for you or your family member(s). Not sure what to do? Call us on 0800 086 8686 and a member of the team will conduct the assessment over the phone with you.


Getting started with the care assessment

Promedica24’s online care assessment tool is designed to provide an indication of the level of care and support you or your family member(s) might need, based on some simple questions. The assessment tool will guide you through 6 short stages to help determine the level of dependency and provide some useful next steps in exploring care options.

The care assessment gives you a recommendation based on:


Physical function

How well you can manage physical activities such as moving around the house, walking up and down stairs and overall mobility.


Mental status

Memory, orientation and communication as well as general behavior, cooperation and acceptance of support.


Personal care & outlook

How well you are able to manage personal care, hygiene and medication, as well as level of social activity.